At Valyra, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, items must be unused, in original condition, and in their original packaging.
2. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide clear photos of the item and packaging, and we will arrange a replacement at no additional cost.
3. Refunds
Refunds are only issued for approved returns. Once we receive and inspect the item, we will notify you of the approval status. Approved refunds will be processed accordingly.
4. Cash on Delivery (COD) Orders
For COD orders, refunds will be issued via bank transfer, e-wallet, or another agreed method, since cash payments cannot be reversed directly.
5. Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
6. Non Returnable Items
For hygiene and safety reasons, used items or products not in original condition may not be eligible for return.
opened product without picture or a video is non Refunable
7. How to Request a Return
To start a return, please contact our support team with your order details. We will provide instructions and the return address once your request is approved. contact us at valyrashop@gmail.com
8. Order Changes & Cancellations
Orders can be changed or canceled within 12 hours of placing them. After this period, we may not be able to modify your order.
9. Contact Us
If you have any questions, please reach out to us through our contact page or email. Our support team is ready to assist you. valyrashop@gmail.com
By placing an order, you agree to this Refund & Returns Policy.