Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days depending on your location.
Luzon 3-5 Days
Visayas 4-7 Days
Mindanao 6-10 Days
Islands 6-12 Days
If your order hasn’t been shipped yet, you can contact our support team to update your address as soon as possible.
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Yes, your order will be delivered in one complete package.
If you need to swap an item
Returns and Exchanges
We offer a 7-day return policy from the date you receive your order. Items must be unused, in original condition, and in their original packaging.
We’re sorry about that. Please contact our support team within 48 hours of receiving your order, and we’ll arrange a replacement right away.
If your item arrived damaged, contact us within 48 hours with photos of the item and packaging. We’ll send a replacement or offer a suitable solution.
Once your return is approved, we’ll provide you with the return address and instructions via email.
You can reach us through our contact page or email. Our team typically responds within 24 hours.
Please contact us immediately. If your order hasn’t been shipped, we’ll update your address. If it has already been dispatched, we’ll do our best to assist you.
Yes, you can request changes or cancellation within 12 hours of placing your order. After that, we may not be able to modify it.
Yes, we accept pre-orders for selected sold out items. You can place your order in advance, and we’ll ship it as soon as it becomes available.